Privacy Policy

At Time Master Fix (timemasterfixup.com), we take the protection of your personal data very seriously. This Privacy Policy explains what data we collect, how we use it, and what rights you have under the EU General Data Protection Regulation (GDPR).

1. What Data We Collect

We process the following categories of personal data:

  • Contact & Identification Data: Name, address, email address, telephone number.
  • Account & Order Data: Username, encrypted password, service and repair history.
  • Technical Data: IP address, browser type, operating system, cookies.
  • Usage Data: Pages visited, time spent, click behavior, referrer URLs.

2. How We Use Your Data

Your data is used to:

  • Process your service requests and repairs;
  • Contact you and schedule consultations;
  • Provide personalized services and offers;
  • Handle payments and warranty claims;
  • Comply with legal obligations.

3. Disclosure of Data

We share your data only with:

  • Payment providers (e.g., Stripe);
  • Shipping and logistics partners;
  • IT service providers and analytics tools (e.g., hosting, Google Analytics);
  • Authorities when required by law.

4. Data Retention

We retain your personal data only as long as necessary for the purposes listed above or as required by law.

5. Your Rights

You have the right to:

  • Request access to your personal data (Art. 15 GDPR);
  • Request correction of inaccurate data (Art. 16 GDPR);
  • Request deletion of your data (Art. 17 GDPR);
  • Request restriction of processing (Art. 18 GDPR);
  • Request data portability (Art. 20 GDPR);
  • Object to processing (Art. 21 GDPR).

To exercise your rights, please contact us by email at [email protected] or by post:

Time Master Fix
Rue de la Corraterie 18
1204 Genève, Switzerland
Business ID: 824-591-738

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, absolute security cannot be guaranteed.