GDPR Compliant

At Time Master Fix (timemasterfixup.com), we take your personal data protection very seriously. This Privacy Policy explains what data we collect, how we process it, and what rights you have under the EU General Data Protection Regulation (GDPR) when you use our luxury watch manufacturing and restoration services.

1. Data We Collect

We process the following categories of personal data:

  • Contact & Identification Data: Name, address, email, phone number.
  • Account & Order Data: Username, encrypted password, service history, and repair records.
  • Technical Data: IP address, browser type, operating system, cookies.
  • Usage Data: Pages visited, time spent, click behavior, referrer URLs.

2. Purpose & Legal Basis

We use your data to:

  • Process and fulfill your service orders and repairs;
  • Schedule consultations and provide personalized advice;
  • Send you service confirmations and warranty information;
  • Manage payments and guarantee processes;
  • Comply with legal and regulatory obligations.

Processing is based on Article 6(1)(b) GDPR (contract performance) and Article 6(1)(f) GDPR (legitimate interests).

3. Sharing Your Data

We share data only with:

  • Payment providers (e.g., Stripe);
  • Shipping and logistics partners;
  • IT and analytics services (e.g., hosting, Google Analytics);
  • Authorities when legally required.

4. Data Retention

We retain your personal data only as long as necessary for the purposes above or as required by law.

5. Your GDPR Rights

You have the right to:

  • Access your personal data (Art. 15 GDPR);
  • Request correction of inaccurate data (Art. 16 GDPR);
  • Request deletion (“right to be forgotten”) (Art. 17 GDPR);
  • Request restriction of processing (Art. 18 GDPR);
  • Receive your data in a portable format (Art. 20 GDPR);
  • Object to processing (Art. 21 GDPR).

To exercise your rights, please contact us at [email protected] or by post at:

Time Master Fix
Rue de la Corraterie 18
1204 Genève, Switzerland
Business ID: 824-591-738

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, absolute security cannot be guaranteed.